Frequently Asked Questions

Are Credit Cards an accepted form of payment?

WSCE does not accept credit cards. The in-store walk in payment methods for clients without special privileges are cash, debit, certified cheques, and bank drafts.

Is there service fees on top of the advertised exchange rates?

WSCE does not charge additional service fees.

Can WSCE wire money for me?

WSCE does not wire funds for customers.

How can I become an Online customer of WSCE?

WSCE online is a closed portal for existing clients. Please come into our branch to discuss your currency exchange needs in order to get you approved!

Can I exchange cash and get a cheque or EFT in return?

Due to our strict compliance regimes, WSCE requires adequate proof of source of funds whenever turning cash into a financial instrument. WSCE reserves the right to refuse this service to anyone, for any reason.

Do I need to provide identification when transacting with WSCE?

WSCE may require identification for any transaction, for any amount. Please be prepared to provide one of the following documents:

  • Driver’s License
  • Passports
  • Permanent Resident Card
Does WSCE deal in precious metals?

WSCE does not buy or sell precious metals.

Can I use WSCE online any day and any time?

Currently our online service is available:
M-F: 8:30 to 5:30
Friday: 8:30 to 6:00
Saturday: 8:30 to 3:00
*Excluding Holidays

When are funds received when booking a transaction online:

With the appropriate special privileges, WSCE aims to have the transaction complete, and the funds in your account the same day. (This depends on your Financial Institution and transaction history with WSCE.)

Can I cancel a transaction once its booked using WSCE online?

All booked transactions are final, and binding.

Is there a limit to what I can exchange on WSCE’s online platform?

Each client has his/her own predefined limits which would correspond with your already existing WSCE account activity.

We Want To Hear From You

If you’re looking for great exchange rates on your currency, contact us.

Windsor Station Currency Exchange